Return eligibility
To be eligible for return, an item must be unused, unwashed, free from stains, odors, hair, or damage, and returned with its original packaging and any included labels. Proof of purchase is required.
Items we cannot accept
For health and hygiene reasons, used or washed blankets cannot be returned. Items marked final sale, gift cards, and items damaged through misuse or improper care are also not eligible.
Damaged, defective, or incorrect items
Contact us within 7 calendar days after delivery if an item arrives damaged, defective, or different from what was ordered. Include your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate replacement or refund option.
How to request a return
- Email homtharaa@gmail.com with your order number and reason for return.
- Wait for return instructions before sending the item.
- Pack the eligible item securely and send it to the return address provided by customer care.
Unauthorized returns may be delayed or refused. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Refund timing
Approved refunds are issued to the original payment method within 7 business days after the returned item is received, inspected, and approved. Your bank or payment provider may need additional time to post the refund.